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Frequently Asked Questions

Welcome to the Promosphere Promotional Product Store. At our store you will find over 10,000 promotional product ideas. Still can’t find what you’re looking for? Then contact us and we are sure we can source it for you.

 

Got a Cheaper Price!

Found a cheaper price – then something is missing or it is not probably the same product. It may not include freight, could be a slow boat turn-around or a cheaper inferior product.

Put your mind at rest and put us to the test!

Send us your quote and if it’s like for like we will beat it!

If you’re a regular buyer – ask about setting up an account. Account customers receive even better pricing.

 

Requesting a Quote and Ordering

To request a quote online, select your item and add it to the enquiry basket, enter the number of print colours, quantity, date required and any other additional information. Finally check the details in your enquiry basket, add your contact details and hit the Send Enquiry button. You will then receive an email confirming all your enquiry details. You will not be committed to an order at this stage nor will you be asked for payment.

An experienced customer service representative will be in touch to confirm your enquiry and get your artwork. If you have artwork you’d like us to use, simply reply to the confirmation email with your artwork attached.

Once we have contacted you and all your requirements are confirmed you will be sent a final quote via email which will contain payment options. Once payment has been received you will be sent artwork for approval. This will be your opportunity to approve, or make suggestions for changes and improvements. Once you’ve approved your artwork we will confirm the expected delivery date.

Remember, nothing goes into production without your approval! If it is time critical it needs to be approved in a timely manner or delivery may be delayed.

Quote is valid for 14 Days!

 

Buying a Sample

Want to see a product before you buy. Then contact us and request to buy a sample.




Lead Times

Standard dispatch times are 2 - 3 weeks from artwork approval. Should you need it sooner please advise and we will see if we can meet your deadline.

For some of our products we provide a Rush option where we dispatch in 5 working days. Custom products please allow for 10 – 12 weeks.

 

Example Lead Times

Lead time example counted as working days and assumes client responds immediatel

  • Day 1 – Contact us with an enquiry/order request.
  • Day 2 – Customised quote provided/order confirmed.
  • Day 3 – Payment Received
  • Day 4 – Artwork/concept provided.
  • Day 5 – Production commences.
  • Day 12-15 – Products dispatched via courier (delivery time may vary from 3 – 7 days depending on your location).

 

Shipping & Delivery

How much is Delivery?

Shipping and delivery fees are built into the quote.


Can I split my order and ship to multiple locations?


YES you can. Just let your Promosphere Representative know during the quoting process and they’ll be happy to include this in the quote.

 

 

Artwork

What kind of artwork can I send?

We provide FREE logo preparation on every product we sell. So there is no need to do the work yourself – we’ll do it for you! All you need to do is provide the Artwork in the correct file format.

We want to make certain that your logo / artwork looks its best. When you submit your logo / artwork we will review it and make sure it meets the necessary requirements for a great looking imprint.

Once your logo has been given the OK, we will prepare an artwork proof for you to review and approve before your order goes to production.

Please do not simply rename the file extension of your file to match the formats we require. They will not open.


And, what if I don’t have artwork?


If you do not have access to your logo in vector format we can redraw it for you for a small fee.


Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy. If we have it on file – no need to send it with your order.


Where do I send my artwork?


Simply email it to us during the quoting process. You can send it to your Promosphere Representative once they have been in contact with you.

 

 

Payment

What type of payments do you accept?


We only accept EFT (bank transfer). Our terms are 50% deposit on order confirmation and balalnce on delivery of goods.

 

 

General Ordering Information

What if I receive more or less than I ordered?

We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be credited for any you did not receive.


Can I cancel or change my order?


Once you have signed the quote and paid the 50% deposit we cannot accept a cancellation. If you need to change your order for any reason, please contact your Promosphere Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll try to assist you. Changes are generally not possible but we may be able to assist, it all depends on the change.


What are set up charges?


Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). These are charges to create the screen, die or other necessary items to imprint your specific logo.


Will I see a proof before my order goes into production?

You will always see a proof. No order will go into production without your written approval (verbal approvals will not count). 

 

 Privacy

 Promosphere recognises your concern about privacy and security on the internet. You can read our Privacy Policy here.